Frequently Asked Questions
My print job has been printed, but I cannot find it at the printer
If you cannot find your print job at the printer, there are three possible causes. In the first case, there may have been an error in printing and your units have been refunded to you. The second possibility is that your print was made more than 7 days ago and was disposed of by us. In the last possibility your print may be a bit hard to see in the middle compartment under the scanner.
The gym was locked again because I took too long. What now?
The unlock button can be pressed throughout the booked period, even multiple times. Accordingly, the door can be unlocked again.
The machine door won’t open
Turn the machine off and, after a few seconds, on again. Make sure to press the door opener long enough (1-2 seconds).
If this does not fix the problem, immediately contact the washing-group.
Never try to open the door with force!
What do I do with lost property?
Lost property can be handed in to the janitors or to the AG. We then hand over the found items to the janitors and also inform all residents by email about the found item.
What does “Single Room” mean?
In a "Single room" you share a kitchen, balcony, shower and bathroom with 4 other people from your floor. So unlike in a "Single Appartment" you do not live completely alone.What does the waiting list position mean?
The waiting list position tells you how many people before you have applied for a room in a category. However, this number is only of limited significance because not every person is suitable for every kitchen or hallway. Depending on various factors, the waiting period can therefore be between two months and two years.
What does this error mean? “Failed to initialize error mean”
This error indicates that your internet connection is not working. Please try to restore your connection and try again.
Where and when can I terminate my rental agreement?
You must submit your notice of termination to your landlord, usually the Studierendenwerk Aachen. The notice period is two months. Please always note the exact conditions in your tenancy agreement. The exact procedure is set out there. If you only want to interrupt your rental period, it is best to contact the occupancy committee at the same time.
Where is the gym located?
The fitness room is in house 2, Kastanienweg 4 in the upper basement. To get there, go down a flight of stairs from the elevator on the ground floor and enter the hallway on the left. Follow this corridor until you find the fitness room on the right-hand side.