FAQ-Collection in english
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What does this error mean? “Failed to initialize error mean”
This error indicates that your internet connection is not working. Please try to restore your connection and try again.
What does “Single Room” mean?
In a "Single room" you share a kitchen, balcony, shower and bathroom with 4 other people from your floor. So unlike in a "Single Appartment" you do not live completely alone.Where and when can I terminate my rental agreement?
You must submit your notice of termination to your landlord, usually the Studierendenwerk Aachen. The notice period is two months. Please always note the exact conditions in your tenancy agreement. The exact procedure is set out there. If you only want to interrupt your rental period, it is best to contact the occupancy committee at the same time.
How can I charge up my prepaid account?
You can charge up your balance in the selfservice. Find more Information about the prepaid account here.
The gym was locked again because I took too long. What now?
The unlock button can be pressed throughout the booked period, even multiple times. Accordingly, the door can be unlocked again.
Where is the gym located?
The fitness room is in house 2, Kastanienweg 4 in the upper basement. To get there, go down a flight of stairs from the elevator on the ground floor and enter the hallway on the left. Follow this corridor until you find the fitness room on the right-hand side.
I missed my appointment. Can I get a refund?
No. So be sure to cancel your appointments when you know you won't use them.
If you often miss your appointments, we recommend setting an alarm clock.
My appointment started but the machine is still running
Depending on whether it's the washer or the dryer, you should proceed differently.
Dryer: You can end the dryer program simply by turning the switch to "Ende" or opening the door. Then you can use the machine as usual.
Washing machine: Washing programs cannot be canceled. Please inform the AG about the problem. Additionally, you can request a refund of your credit by clicking the "Report Problem" button and following the instructions. You should be able to prove that you were unable to use the machine, so it's best to attach a photo with a timestamp.
The machine door won’t open
Turn the machine off and, after a few seconds, on again. Make sure to press the door opener long enough (1-2 seconds).
If this does not fix the problem, immediately contact the washing-group.
Never try to open the door with force!