FAQ-Collection in english
What do I do with lost property?
Lost property can be handed in to the janitors or to the AG. We then hand over the found items to the janitors and also inform all residents by email about the found item.
My appointment already started, but there is still laundry in the machine, what now?
Wait a few minutes to see if the owner exchanges, then the problem will resolve itself. Your predecessor will usually want to use the dryer, which they must unlock in the same time slot as you. However, if you run out of time, you can put the laundry to one side. Please make sure to put them in a clean place (e.g. a laundry basket). Tip: Place your laundry basket on top of the machine you are using. This way, your replacement can put your laundry to one side if you forget the time.
My print job has been printed, but I cannot find it at the printer
If you cannot find your print job at the printer, there are three possible causes. In the first case, there may have been an error in printing and your units have been refunded to you. The second possibility is that your print was made more than 7 days ago and was disposed of by us. In the last possibility your print may be a bit hard to see in the middle compartment under the scanner.
Facts about the room
The rooms are ~12 m² in size and have their own wash basin including mirror. The exact floor plan varies depending on the position in the corridor. The rent is 223€ per month, including heating and electricity costs.
Curtains, attachable window shades or blinds as well as a bed are to be brought by yourself. A desk, wooden chair, wardrobe and bookshelf are already in the room.
What does the waiting list position mean?
The waiting list position tells you how many people before you have applied for a room in a category. However, this number is only of limited significance because not every person is suitable for every kitchen or hallway. Depending on various factors, the waiting period can therefore be between two months and two years.
How can I get a room?
Do be considered for a room in KaWo1 you need to apply in the applicant portal of the Studierendenwerk (STW) Aachen for a room in our dorm. You can find it here. The waiting time varies depending on lot of factors.
As soon as the allocation comitte is able to allocate rooms, it will screen the list of applicants according to the STWs allocation guidelines and contact suitable applicants. If you then accept as an applicant, you will receive an email from the STW after some time in which you should confirm your rental request. Once this has been done, you will receive another email ~4 weeks or as soon as possible before the desired move-in date with the specific room number and the further procedure regarding the deposit and signing of the tenancy agreement.
How often can I use the washing machines?
You can book a maximum of 5 appointments per week. You are able to see how many remaining appointments you have left.
How long does a confidential print job remain available on the machine?
Confidential print jobs remain on the machine for a maximum of 23 hours, after which they are automatically deleted.
How can I cancel an appointment?
You can cancel bookings to 30 minutes before start of the washing appointment in the SelfService. Simply click on "cancel" in the "upcoming appointments" section. Your money will then be refunded.
Please note: Once cancelled, the same appointment cannot be booked again.